About LoungePair
Elevating Travel, One Lounge at a Time
LoungePair transforms the airport experience—making premium lounges accessible to every traveller, not just the privileged few. Whether you’re chasing a quiet moment before a long flight or just a decent coffee and Wi-Fi, we believe comfort at the airport should be within easy reach.
What began with a simple act of kindness—sharing lounge access with a stranger at Hong Kong Airport—has grown into a global platform that helps thousands of travellers enjoy more relaxed, more connected journeys.
The LoungePair Difference
Our approach is built on simplicity and transparency:
Partner with airport lounges around the world
Offer fixed-price lounge access
Compare your options instantly
Evolve constantly to meet modern traveller needs
We believe in:
Comfort for every journey
Transparency in choice
Innovation in access
A community of sharing
Meet the Team
LoungePair is powered by a globally distributed team of travellers, technologists, and customer experience specialists in Sydney, Auckland, Manila and beyond.
From product design to partner relationships, we're united by a shared belief that great travel experiences are worth chasing at every step of the journey.
We’ve worked in airlines, loyalty, startups, and travel tech. But more importantly, we’ve spent enough time in airports to know what makes the difference between a stressful layover and a smooth connection.
We operate lean, move quickly, and build what we want to use ourselves. Whether it’s developing new ways to access lounges, refining our customer experience, or expanding our network of partners, we’re focused on one thing: helping more travellers enjoy better journeys.
Need Help from Us?
We're here to make your travel experience as smooth as possible. Whether you have a question, hit a snag, or just want to understand how LoungePair works, we're ready to help.
Common Questions
Check our LoungePair Pass FAQs for quick answers to the most common questions, including:
How to buy a lounge Pass
What happens if your plans change
Details about LoungePair Plus membership benefits
Contact Support
Can’t find what you’re looking for? Reach out to our support team - we aim to respond quickly, especially for LoungePair Plus members.
Lounge Not What You Expected?
We back our service with the Lounge Quality Guarantee. If your lounge experience falls short, let us know and we’ll make it right.
Manage Your Account
Update your details, view past Passes, or check your Rewards Passport balance from your dashboard after logging in.
We're travellers too - so we understand the value of clear, timely support. Don't hesitate to get in touch.